Refund policy
As a small business, we are unable to offer refunds on our stocked brands. However, returns are accepted for exchange or credit note within 7 days of receiving your order.
The exception: Items from our in-house label, Nu Onda The Label, are eligible for a full refund within 7 days of receiving your order.
Conditions of Return:
- Original receipt required as proof of purchase.
- Items must be unworn, unwashed and unaltered with tags attached and in original packaging.
- All returns are subject to quality inspection at management's discretion.
No returns, exchanges or refunds on:
- Sale items
- Jewellery, lingerie or swimwear
- Footwear with marked or scratched soles
Faulty items: If your item is faulty, you are entitled to a full refund. Please note we may need to liaise with the brand directly for this process.
To initiate a return, email hello@nuonda.com.au or call +61 8 9447 2203 within 7 days of receiving your order.
Return postage is at the customer's expense. Credit notes are valid for 12 months.